Get Connected with us
Learner Handbook
Diploma in Government
Overview If you are in the Australian Public Service and have held your position for 12 months you can apply for recognition of your workplace skills and knowledge. The Diploma qualification is aimed at those currently working at EL1, EL2, SES. An Executive Level 1 would generally be required to undertake work that is very complex or sensitive and operate under broad direction. They exercise a considerable degree of independence and perform a leadership role. Employees at this level exercise sound decision making and judgement to produce high level policy advice. EL 1 employees engage in complex problem solving and issues management and may coordinate and undertake detailed or sensitive projects that impact on strategic, political or operational outcomes for the agency. Employees also responsible for actively managing key stakeholder relationships within and outside the agency and may manage one or more work teams. An Executive Level 2 employee would generally be required to undertake work with a high level of complexity or sensitivity and operate under broad direction. They exercise a significant degree of independence and perform an important leadership role. Employees at this level will be responsible for influencing and developing strategy, policies, priorities and operational practices in support of agency objectives based on high level decision-making and judgement. EL 2 employees provide a high level of advice to senior management and Ministers as well as coordinating and assuming responsibility for highly complex or sensitive projects or work programs that have strategic, political and/or operational significance. Employees are also responsible for initiating, establishing and maintaining strong relationships with key internal and external stakeholders and may lead a work team or teams. Leadership and Accountability
  • Provide a strategic level of specialist, professional and/or technical expertise, potentially relating to the work of different program or discipline areas.
  • Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters.
  • Require extensive knowledge of and compliance with legislative frameworks, government decision-making and agency guidelines and regulations.
  • Anticipate and establish priorities, monitor progress and work to deliver required corporate outcomes, specific agency functions or a program within an area of responsibility.
  Job Context and Environment
  • Work within the context of possible strategic, political and/or operational impact for the agency.
  • Apply and maintain an extensive understanding of the role and responsibilities of the agency, incorporating a comprehensive understanding of the agency’s impact on the wider political and community context in which it operates.
  • Make decisions within legislative and policy frameworks that impact significantly on the agency and may affect operations in work areas beyond the area of responsibility.
  Independence and Decision-making
  • Work with a high level of autonomy under broad direction with a concurrent need to resolve issues and deliver quality outcomes.
  • Communicate and make decisions that may have significant impact on the day-to-day operation of the work area and other parts of the agency; and/or a direct and significant impact on the outcome of a program or major project for the agency.
  Stakeholder Management
  • Communicate the strategic direction and vision of the agency to stakeholders.
  • Develop and manage key strategic relationships with a broad range of stakeholders, promoting the agency’s business objectives.
  • Establish and maintain key strategic internal and external networks.
  • Represent and negotiate on behalf of the agency to advance the agency’s interests in cross-agency, inter-jurisdictional, international and other forums.
  Management Diversity and Span
  • Manage a team or work area with diverse skill sets and tasks or manage a larger team where skill sets and tasks are related.
  • Ensure high quality outputs including that employees maintain a high level of specialist, professional and/or technical expertise.
  • Coordinate and assume responsibility for complex or sensitive projects or work programs that have strategic, political and/or operational significance.
Certification PSP50112 Diploma of Government
If you require further information please contact Doug Mitchell M: 0400 370 786 P: (02) 61560458 E:training@dtd.net.au
Learner Handbook
Certificate IV in Government
Overview If you are in the Australian Public Service and have held your position for 12 months you can apply for recognition of your workplace skills and knowledge. The Certificate IV qualification is aimed at those currently working at APS 4,5, or 6. APS Level 4, 5, or 6 employee would generally be required to undertake tasks of moderate complexity and work under general direction. They are accountable for organising their workflow and making decisions within defined parameters relating to the area of responsibility. Employees at this level might provide policy advice within an area of specialisation with advice based on policies and legislation. Employees undertake specialist or technical research and analysis, conduct investigations, and undertake procedural, clerical, administrative support or operational tasks. Employees may have a considerable level of public contact in relation to difficult or sensitive issues and may liaise with a range of stakeholders in a representational role. Work may involve management responsibilities requiring the setting of priorities and managing workflows. Leadership and Accountability
  • Have functional expertise in a specific area that contributes to team goals.
  • Provide sound advice and recommendations which influence the decisions made by others, including supervisors and peers.
  • Have accountability for completion of allocated tasks, organising workflow, review of work and development of less experienced employees.
  • Contribute positively to strategic planning and decision making within the work area.
  • Contribute new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes.
  • Identify and mitigate risks that will impact on own and team work outcomes.
  Job Context and Environment
  • Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
  • Have understanding of the impact of the work area on strategic, political or operational outcomes for the agency/program.
  • Have a good understanding of relevant legislation and policy frameworks.
  Independence and Decision-making
  • Make decisions with some autonomy that relate to role and area of speciality. Supervision is generally limited to work of moderate complexity or difficulty.
  • Make decisions within defined parameters relating to the area of responsibility that impact on the work area or specific function, but the impact on agency operations and resources is limited.
  • Apply judgement, knowledge and limited discretion in interpreting and applying legislation, instructions, guidelines and procedures.
  • Perform research and analysis activities and report on findings.
  • Identify issues and contribute to the resolution of issues and problems.
  Stakeholder Management
  • Liaise with internal and external stakeholders on moderately complex operational and administrative matters.
  • Resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the work area.
  • Build rapport and maintain stakeholder relationships within defined parameters.
  • Represent the work area at internal and external meetings and conferences.
  Management Diversity and Span
  • Coordinate the work flow of a small team and/or more complex administration tasks.
  • Undertake procedural, clerical, administrative support or operational tasks including some research and analysis activities.
  • Supervise lower classification levels, including monitor work practices, set priorities within the work area, and develop local procedures.
  • Coach employees, identify training needs, provide quality assurance of work and the provision of constructive feedback on performance.
Certification PSP40112 - Certificate IV in Government
If you require further information please contact Doug Mitchell M: 0400 370 786 P: (02) 61560458 E:training@dtd.net.au
Learner Handbook
Certificate III in Government
Overview If you are in the Australian Public Service and have held your position for 12 months you can apply for recognition of your workplace skills and knowledge. The Certificate III qualification is aimed at those currently working at APS 1,2, or 3. APS Level 1,2,3 employee would generally be required to work from, under close direction to undertake routine and basic tasks against clearly defined and established priorities and procedures through to employee would generally be required to undertake straightforward tasks although some tasks may have an element of complexity. Employees at this level are responsible for the completion of allocated tasks within required timeframes and producing work that is subject to close monitoring and checking by more senior staff. APS 1 employees may be required to undertake procedural, clerical, administrative support and operational tasks. Employees do not have supervisory or management responsibilities. Leadership and Accountability
  • Have responsibility for the basic administration of the work area.
  • Roles may be required to undertake routine procedural, clerical, administrative support and operational tasks.
  • Provide procedural advice and respond to straight-forward requests for information to stakeholders.
  • Have responsibility for the completion of allocated tasks within required timeframes and compliance with set procedures.
  • Participate in the development of work area goals and objectives.
  Job Context and Environment
  • Have a basic understanding of the agency’s role and functions.
  • Have a basic understanding of the impact of the work area on strategic, political or operational outcomes for the program.
  • Have basic understanding of relevant legislation and policy frameworks.
  • Have a general understanding of the role and functions of the agency; aware of issues that may impact on the delivery of allocated work tasks.
  Independence and Decision-making
  • Work under close direction is provided at this level with specific guidance, instructions and regular checking of work and work priorities.
  • Work is subject to comprehensive procedural, supervisory and other controls.
  • Make decisions that are based on defined outcomes, priorities and performance standards, that have a minor impact on own work area.
  • Make decisions that relate only to administrative processes/tasks. Work is undertaken according to established practices and procedures.
  • Provide an administrative support role to other employees involved in research and investigative work.
  Stakeholder Management
  • Liaise with stakeholders on routine matters/tasks.
  • Liaise with other areas within the agency, acting in a support role to arrange basic requirements of routine work activities.
  • Support effective stakeholder relationships.
  Management Diversity and Span
  • Roles at this level do not have supervisory or management responsibilities.
  • Perform administrative tasks with a high level of accuracy and manage own workload.
  • Maintain a system of accurate records and produce routine information from the data.
Certification  PSP30112 - Certificate III in Government