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Learner Handbook

Certificate IV in Government


If you are in the Australian Public Service and have held your position for 12 months you can apply for recognition of your workplace skills and knowledge.

The Certificate IV qualification is aimed at those currently working at APS 4,5, or 6.

APS Level 4, 5, or 6 employee would generally be required to undertake tasks of moderate complexity and work under general direction. They are accountable for organising their workflow and making decisions within defined parameters relating to the area of responsibility. Employees at this level might provide policy advice within an area of specialisation with advice based on policies and legislation. Employees undertake specialist or technical research and analysis, conduct investigations, and undertake procedural, clerical, administrative support or operational tasks. Employees may have a considerable level of public contact in relation to difficult or sensitive issues and may liaise with a range of stakeholders in a representational role. Work may involve management responsibilities requiring the setting of priorities and managing workflows.

Leadership and Accountability

  • Have functional expertise in a specific area that contributes to team goals.
  • Provide sound advice and recommendations which influence the decisions made by others, including supervisors and peers.
  • Have accountability for completion of allocated tasks, organising workflow, review of work and development of less experienced employees.
  • Contribute positively to strategic planning and decision making within the work area.
  • Contribute new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes.
  • Identify and mitigate risks that will impact on own and team work outcomes.


Job Context and Environment

  • Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
  • Have understanding of the impact of the work area on strategic, political or operational outcomes for the agency/program.
  • Have a good understanding of relevant legislation and policy frameworks.


Independence and Decision-making

  • Make decisions with some autonomy that relate to role and area of speciality. Supervision is generally limited to work of moderate complexity or difficulty.
  • Make decisions within defined parameters relating to the area of responsibility that impact on the work area or specific function, but the impact on agency operations and resources is limited.
  • Apply judgement, knowledge and limited discretion in interpreting and applying legislation, instructions, guidelines and procedures.
  • Perform research and analysis activities and report on findings.
  • Identify issues and contribute to the resolution of issues and problems.


Stakeholder Management

  • Liaise with internal and external stakeholders on moderately complex operational and administrative matters.
  • Resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the work area.
  • Build rapport and maintain stakeholder relationships within defined parameters.
  • Represent the work area at internal and external meetings and conferences.


Management Diversity and Span

  • Coordinate the work flow of a small team and/or more complex administration tasks.
  • Undertake procedural, clerical, administrative support or operational tasks including some research and analysis activities.
  • Supervise lower classification levels, including monitor work practices, set priorities within the work area, and develop local procedures.
  • Coach employees, identify training needs, provide quality assurance of work and the provision of constructive feedback on performance.
Certification PSP40112 – Certificate IV in Government

If you require further information please contact

Doug Mitchell

M: 0400 370 786

P: (02) 61560458